Remote Senior Assistant Customer Support - Healthcare

Gainwell Technologies; Florida; Teletrabalho; USD 27 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) employer match

Educational assistance

Flexible vacation policy

Resumo da oferta

Gainwell Technologies in Florida is seeking a Senior Assistant Customer Support to assist clients and improve health outcomes through technology. You will answer basic questions, route complex issues to the right staff, and ensure SLA targets are met while collaborating with teammates and clients.

This role offers remote work options with occasional travel (0-10%), and a benefits package including health coverage, 401(k) matching, and educational support to help grow your career.

Qualificações

• 2+ years of customer service experience in any industry.
• Knowledge of basic help desk software, computer software and Microsoft Office applications.
• Strong problem-solving skills to bring inquiries to effective resolution.
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.

Responsabilidades

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
• Update account history and follow up with clients to confirm their inquiry or request is resolved.
• Adhere to the client’s SLAs and consistently meet production targets.
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes.
• Review and recommend changes to procedures and workflow to process client inquiries more efficiently and effectively.

Conhecimentos

Customer service

Help desk software

Microsoft Office

Problem solving

Written and verbal communication

Descrição da oferta de emprego

Gainwell Technologies in Florida is seeking a Senior Assistant Customer Support to assist clients and improve health outcomes through technology. You will answer basic questions, route complex issues to the right staff, and ensure SLA targets are met while collaborating with teammates and clients.

This role offers remote work options with occasional travel (0-10%), and a benefits package including health coverage, 401(k) matching, and educational support to help grow your career.