Remote Healthcare Customer Support Specialist

Gainwell Technologies; Texas; Remoto; USD 24.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous benefits

401(k) match

Educational assistance

Flexible vacation policy

Descrizione del lavoro

Gainwell Technologies is hiring a Remote Call Center Representative (US) to support health plan members and clients. You will handle calls, document interactions, and ensure accurate account information while adhering to security standards.

Ideal candidates have 2+ years in customer service, a strong service orientation, and proficiency with Outlook, Word, and Excel. Healthcare/insurance experience is a plus, and this is a remote, full-time opportunity with competitive benefits.

Competenze

• High school diploma or GED; additional education preferred.
• 2+ years of call center or customer service experience preferred.
• Healthcare or insurance environment experience is a plus.
• Excellent verbal and written communication skills.
• Proficiency with Outlook, Word, and Excel; familiarity with CRM systems is a plus.

Mansioni

• Answer incoming calls and provide courteous, professional, and knowledgeable assistance.
• Follow established quality guidelines and security procedures during every customer interaction.
• Use designated systems and available resources to research account information and answer customer questions accurately.
• Resolve basic inquiries and escalate complex matters to the appropriate team members when needed.
• Accurately document customer interactions and update account histories.
• Follow up to confirm inquiries or requests are resolved.
• Meet established service-level agreements, quality standards, and productivity expectations.
• Collaborate with team members, management, and other stakeholders to resolve customer inquiries.
• Identify and recommend opportunities to improve procedures, workflows, and the customer experience.
• Perform other duties as assigned.

Conoscenze

Customer service

Verbal communication

Written communication

Team collaboration

Formazione

High school diploma or GED

Strumenti

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM systems

Descrizione del lavoro

Gainwell Technologies is hiring a Remote Call Center Representative (US) to support health plan members and clients. You will handle calls, document interactions, and ensure accurate account information while adhering to security standards.

Ideal candidates have 2+ years in customer service, a strong service orientation, and proficiency with Outlook, Word, and Excel. Healthcare/insurance experience is a plus, and this is a remote, full-time opportunity with competitive benefits.