Remote Pharmacy Tech Support Supervisor

Gainwell Technologies; Berwyn (IL); Remote; USD 48,000 - 69,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Educational assistance

Job summary

Gainwell Technologies is seeking a Supervisor - Pharmacy Technician Support to lead a remote team delivering high-quality customer service in pharmacy operations.

You will mentor staff, monitor SLAs, drive process improvements, and partner with leadership to develop training programs and performance metrics. This fully remote role offers growth opportunities, leadership development academies, and a collaborative, inclusive culture.

Qualifications

• Minimum 6+ years of customer service experience in healthcare, pharmacy support, or insurance.
• At least 2+ years of remote leadership or supervisory experience.
• Strong analytical and problem-solving abilities for escalated issues.

Responsibilities

• Lead and mentor a remote team to deliver high-quality customer service.
• Monitor SLAs and optimize workflows for efficiency.
• Collaborate with leadership to develop training programs.

Skills

Remote leadership

Customer service

Leadership

Analytical thinking

Mentoring

Tools

CRM systems

Help desk software

Performance tracking tools

Job description

Gainwell Technologies is seeking a Supervisor - Pharmacy Technician Support to lead a remote team delivering high-quality customer service in pharmacy operations.

You will mentor staff, monitor SLAs, drive process improvements, and partner with leadership to develop training programs and performance metrics. This fully remote role offers growth opportunities, leadership development academies, and a collaborative, inclusive culture.