Remote Healthcare Support Supervisor

Gainwell Technologies; Northern (KY); Hybrid; USD 48,000 - 69,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Educational assistance

Leadership academies

Flexible vacation

Job summary

Gainwell Technologies in the United States is seeking a Supervisor Customer Support to lead a remote team delivering accurate, timely support within a healthcare service environment.

You will oversee daily operations, SLAs, quality, and both clerical and clinical workflows, coaching employees and driving continuous improvement. This is a full-time remote role within the U.S., with a competitive benefits package and opportunities for career development.

Qualifications

• Minimum of 2 years direct supervisory experience.
• Experience supervising a team of 5+ in customer service or healthcare operations.
• Experience managing SLAs, KPIs, quality, productivity, and reporting.
• Experience developing or managing a quality assurance/quality monitoring program.
• Strong leadership, analytical, problem-solving, and communication skills.

Responsibilities

• Lead, coach, and develop a customer support team with daily supervision and performance feedback.
• Monitor SLAs, productivity, quality, and operational performance across clerical and clinical workflows.
• Develop and maintain a quality program with measurable standards, reporting, and continuous improvement.
• Research and resolve complex customer and operational issues and collaborate with cross-functional teams.
• Review client reports, identify trends, and provide leadership with improvement recommendations.

Skills

Supervisory experience

Team leadership

Analytics

Problem solving

Communication

Cross-functional collaboration

Job description

Gainwell Technologies in the United States is seeking a Supervisor Customer Support to lead a remote team delivering accurate, timely support within a healthcare service environment.

You will oversee daily operations, SLAs, quality, and both clerical and clinical workflows, coaching employees and driving continuous improvement. This is a full-time remote role within the U.S., with a competitive benefits package and opportunities for career development.