Remote Healthcare Customer Support Specialist

Teleperformance; Tennessee; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Dental and vision coverage

Employee discounts

Job summary

Teleperformance in Tennessee is seeking a Healthcare Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries and ensuring a seamless customer experience in a fast-paced setting.

The role requires a high school diploma, at least 6 months of customer service experience, and basic computer proficiency. 18+ and 25 WPM typing speed are required. Remote work with state residency basics applies.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service experience

Typing 25 wpm

Computer literacy

Sales experience

Education

High School Diploma

College degree

Job description

Teleperformance in Tennessee is seeking a Healthcare Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries and ensuring a seamless customer experience in a fast-paced setting.

The role requires a high school diploma, at least 6 months of customer service experience, and basic computer proficiency. 18+ and 25 WPM typing speed are required. Remote work with state residency basics applies.