Remote Bilingual Healthcare Customer Support Specialist

Teleperformance; Tennessee; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Pet insurance

Job summary

Teleperformance is seeking a Healthcare Customer Support Specialist based in Tennessee to serve as the primary contact for our clients, handling inbound and outbound communications with a focus on exceptional service. The role supports a high-velocity environment and requires strong problem-solving and communication skills.

Responsibilities include resolving inquiries, de-escalation when needed, and collaboration with teams to ensure a positive customer experience.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems and desktop computer use.

Responsibilities

• Field customer inquiries via phone, email, chat, and social media.
• Handle inquiries with professionalism and resolve issues.
• Calmly de-escalate customer concerns when needed.
• Escalate interactions when appropriate and track details for auditing.
• Assist with payment processing when required.

Skills

Customer service

Communication

Collaboration

Critical thinking

Emotional intelligence

Open-mindedness

Process excellence

Sales experience

Education

High School Diploma

College degree preferred

Job description

Teleperformance is seeking a Healthcare Customer Support Specialist based in Tennessee to serve as the primary contact for our clients, handling inbound and outbound communications with a focus on exceptional service. The role supports a high-velocity environment and requires strong problem-solving and communication skills.

Responsibilities include resolving inquiries, de-escalation when needed, and collaboration with teams to ensure a positive customer experience.