Remote Health Care Support Specialist

Quest Diagnostics Incorporated; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

401(k) plan with company match

Education assistance

Job summary

Quest Diagnostics Incorporated is hiring a Customer Care Representative for a remote role serving clients across the United States, with training conducted remotely from Michigan. The position supports routine health-related inquiries via voice, email, chat, and other channels, upholding patient confidentiality and delivering compassionate service.

The role requires at least 1 year of customer service experience, strong digital skills (Outlook, Excel), and a customer-first mindset.

Qualifications

• 1 year of related customer service experience required.
• Strong communication and confidentiality skills.
• Proficiency with common office software and digital channels.

Responsibilities

• Handle routine health-related customer inquiries via multiple channels.
• Provide accurate information while maintaining patient confidentiality.
• Deliver professional and empathetic customer service and escalate when needed.

Skills

Customer service

Digital skills

Outlook

Excel

Communication

Tools

Email tools

Chat tools

Phone systems

Job description

Quest Diagnostics Incorporated is hiring a Customer Care Representative for a remote role serving clients across the United States, with training conducted remotely from Michigan. The position supports routine health-related inquiries via voice, email, chat, and other channels, upholding patient confidentiality and delivering compassionate service.

The role requires at least 1 year of customer service experience, strong digital skills (Outlook, Excel), and a customer-first mindset.