Remote Healthcare Customer Service Specialist

State Collection Service, Inc.; Elm (PA); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

401K with employer match

HSA / Flexible spending accounts

Paid holidays

Job summary

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to handle inbound and outbound calls about insurance, billing, and payments. The role supports patients and account holders while following client protocols. Evening and Saturday shifts may be required.

Bilingual candidates provide additional bilingual call support. Equipment and support are provided. Candidates based in the United States with reliable internet are preferred; cameras must be on during

Qualifications

• 1+ years’ experience in a Call Center or Customer Service role with public contact.
• Experience with medical terminology or healthcare billing is a plus.
• Ability to work flexible schedules including evenings and Saturdays.

Responsibilities

• Handle inbound and outbound calls to resolve billing and payment issues.
• Respond to patient/account questions professionally and thoroughly.
• Follow client-specific protocols and policies.

Skills

Call center experience

Customer service

Bilingual

Job description

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to handle inbound and outbound calls about insurance, billing, and payments. The role supports patients and account holders while following client protocols. Evening and Saturday shifts may be required.

Bilingual candidates provide additional bilingual call support. Equipment and support are provided. Candidates based in the United States with reliable internet are preferred; cameras must be on during