Remote Healthcare Customer Service Pro (Bilingual)

State Collection Service, Inc.; Central City (KY); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

HSA

Paid holidays

Wellness programs

Equipment provided

Job summary

State Collection Service, Inc. is seeking Health Care Customer Service Representatives for remote work in the United States. You will handle inbound and outbound calls to resolve billing questions, insurance details, and payments, while following client protocols.

Evening and Saturday shifts may be required, with bilingual staff providing extra support as needed. Benefits include health/dental/vision/life insurance, 401K with employer match, HSA, and paid holidays.

Qualifications

• 1+ years experience in call center or customer service.
• Knowledge of medical terminology or healthcare billing preferred.
• Flexible scheduling including evenings and Saturdays.
• Bilingual candidates will provide additional support for bilingual calls.

Responsibilities

• Make and answer calls in the client’s name to resolve billing and payment issues.
• Respond to information requests from patients or account holders in a professional, thorough, explainable manner.
• Follows client-specific protocols and policies when carrying out duties.

Skills

Customer service

Call center

Communication skills

Job description

State Collection Service, Inc. is seeking Health Care Customer Service Representatives for remote work in the United States. You will handle inbound and outbound calls to resolve billing questions, insurance details, and payments, while following client protocols.

Evening and Saturday shifts may be required, with bilingual staff providing extra support as needed. Benefits include health/dental/vision/life insurance, 401K with employer match, HSA, and paid holidays.