Remote Health Plan Member Support Specialist (Day Shift)

Sentara Health; Virginia Beach (VA); Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k)/403(b) with Employer Match

Paid Time Off

Educational assistance

Student loan repayment

Parental leave

Military leave

Job summary

Sentara Health is seeking a full-time Customer Service Representative for a remote role. This position requires residence in Virginia or North Carolina, with on-site travel if connection issues arise. Working hours are 8:00 AM to 4:30 PM, Day Shift.

The role focuses on resolving inquiries related to member eligibility, plan benefits, and billing, while scheduling patient appointments and updating payment plans as needed.

Qualifications

• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Experience in a high-volume call center preferred.

Responsibilities

• The Customer Service Representative handles telephone inquiries from members or patients and researches and resolves issues.
• Delivers support for member eligibility, plan benefits, claim payments, billing updates, payment plans, and patient scheduling.

Skills

Customer service

Data entry

Scheduling

Call center experience

Education

High school diploma

Job description

Sentara Health is seeking a full-time Customer Service Representative for a remote role. This position requires residence in Virginia or North Carolina, with on-site travel if connection issues arise. Working hours are 8:00 AM to 4:30 PM, Day Shift.

The role focuses on resolving inquiries related to member eligibility, plan benefits, and billing, while scheduling patient appointments and updating payment plans as needed.