Remote Healthcare Customer Service Rep

Sentara Hospitals; United States; Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)/403(b) with employer match

Paid time off

Education assistance

Student loan repayment

Life and disability insurance

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative to handle inbound calls, research inquiries, and resolve issues related to eligibility, benefits, claims, and billing. The role requires a high school diploma and 2 years of customer service experience, with scheduling experience preferred.

Candidates must reside in Virginia or North Carolina and may travel on-site if needed for training or connectivity issues.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Prev. scheduling experience required.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls to research and resolve member/patient inquiries.
• Address issues related to eligibility, plan benefits, claims, or billing.
• Update billing information, set up payment plans, resolve payment inquiries, and assist with scheduling.

Skills

Customer service

Data entry

Scheduling

Call center

Education

High school diploma

Job description

Sentara Health is seeking a full-time remote Customer Service Representative to handle inbound calls, research inquiries, and resolve issues related to eligibility, benefits, claims, and billing. The role requires a high school diploma and 2 years of customer service experience, with scheduling experience preferred.

Candidates must reside in Virginia or North Carolina and may travel on-site if needed for training or connectivity issues.