107143 - Customer Service Representative I

Sentara Health; United States; Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Job summary

Sentara Health in Charlottesville, VA seeks a full-time remote Customer Service Representative. You will handle member inquiries, resolve eligibility and benefits questions, and assist with billing and scheduling from a remote setting while residing in the Charlottesville area.

Must be able to work 8:00 AM to 5:30 PM, travel on-site if connectivity issues arise, and possess a high school diploma with at least two years in customer service. Epic Beaker experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls to resolve issues related to member eligibility, plan benefits, and claim payments.
• Assist with patient services such as updating billing information and establishing payment plans.
• Schedule appointments and support scheduling-related tasks.

Skills

Customer service

Data entry

Scheduling coordination

Education

High school diploma or equivalent

Two years of customer service experience

Prior scheduling experience

Familiar with Epic Beaker preferred

Experience in high-volume call center

Tools

Epic Beaker

Job description

City/State

Charlottesville, VA

Work Shift

First (Days)

Overview

Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status

Full-time, Day Shift

Position Location

This is a remote position; however, candidates must reside in Charlottesville area. You must be able to travel on-site if you have connectivity issues.

Standard Working Hours

Must be able to work between the hours of 8:00AM to 5:30PM

Responsibilities

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

• High school diploma or equivalent RequiredExperience
• Two years of customer service experience required
• Previous data entry experience required
• Prior scheduling experience required
• Familiar with Epic beaker preferred
• Experience in a high-volume call center perred

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Equal Opportunity Statement

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Missions and Policies

In support of our mission “to improve health every day,” this is a tobacco-free environment.

Remote Work Locations

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.