Remote Healthcare Customer Advocate

Harte Hanks; Atlanta (GA); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

100% Remote Work

Great benefits package

Tuition reimbursement

Job summary

Harte Hanks is hiring a Non-Licensed Healthcare Customer Representative for 100% remote work. You will handle inbound calls, document interactions, and explain Medicare/Medicaid benefits while delivering a professional consumer experience.

You should have strong customer service and data entry skills, plus familiarity with health insurance terminology. Flexible shifts and a growth-oriented team are offered by Harte Hanks.

Qualifications

• Must have strong customer service and data entry skills.
• Be analytical with excellent listening and attention to detail.
• Able to multi-task and navigate multiple windows.
• Experience with medical or health insurance terminology is a plus.

Responsibilities

• Handle inbound calls in a courteous and efficient manner.
• Meet and maintain inbound call goals and metrics.
• Document all call attempts and results using available tools.
• Explain Medicare and Medicaid benefits and features.
• Assist with setting appointments and health assessments.
• Provide professional consumer experience through active listening.
• Maintain high ethical conduct and collaborate with internal/external customers.

Skills

Customer service

Data entry

Problem solving

English communication

Education

High School Diploma

Job description

Harte Hanks is hiring a Non-Licensed Healthcare Customer Representative for 100% remote work. You will handle inbound calls, document interactions, and explain Medicare/Medicaid benefits while delivering a professional consumer experience.

You should have strong customer service and data entry skills, plus familiarity with health insurance terminology. Flexible shifts and a growth-oriented team are offered by Harte Hanks.