Remote Healthcare Support Specialist

Humamaria; United States; À distance; USD 40 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k)

Flexible vacation policy

Educational assistance

Résumé du poste

Gainwell Technologies is seeking a Call Center Healthcare Representative to support members and providers nationwide in a remote, full-time role. You will deliver accurate information about benefits, eligibility, and services and maintain a professional, compassionate customer experience.

The role requires at least two years of call center experience in healthcare, strong computer skills across multiple applications, and the ability to work independently from a home office.

Qualifications

• At least two years of call center experience in a high-volume environment.
• Experience in healthcare (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
• Strong computer proficiency navigating multiple applications and dual screens.

Responsabilités

• Handle inbound calls from members and providers, delivering accurate information related to benefits, eligibility, and services.
• Research and resolve inquiries efficiently following procedures and compliance guidelines.
• Document customer interactions clearly in multiple systems during live calls.
• Meet performance expectations including quality standards, service levels and productivity goals.
• Contribute to a collaborative team environment focused on reliable, responsive support.

Connaissances

Call center experience

Healthcare exp

Multisystem navigation

Communication skills

Self-motivation

Description du poste

Gainwell Technologies is seeking a Call Center Healthcare Representative to support members and providers nationwide in a remote, full-time role. You will deliver accurate information about benefits, eligibility, and services and maintain a professional, compassionate customer experience.

The role requires at least two years of call center experience in healthcare, strong computer skills across multiple applications, and the ability to work independently from a home office.