Remote Healthcare Client Services & Case Support Specialist

Sirius Technical Services, Inc.; Norwood (MA); A distancia; USD 38.000 - 62.000; Jornada completa

Descripción de la vacante

Sirius Staffing is seeking a detail-oriented client services coordinator to support healthcare clients, physicians, nurses, and authorized representatives. You will respond to inquiries, provide case updates, and ensure accurate information flows into internal systems.

This role emphasizes HIPAA compliance, rapid data entry, and multitasking in a remote setting. You will collaborate with QA, coordinate with providers, and help keep reports on track in a fast-paced environment.

Formación

• High School Diploma or GED.
• Customer service or call-handling experience.
• Strong data entry with high accuracy.
• Typing speed of at least 40 WPM.
• Proficiency in Word, Excel, Outlook.
• Experience navigating multiple software systems.
• Excellent verbal and written communication.
• Ability to handle a high volume of calls and tasks.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment.
• HIPAA compliance knowledge.
• Maintain confidentiality.
• Problem-solving skills.
• Stay focused in a fast-paced environment.
• Follow instructions and meet deadlines.

Responsabilidades

• Respond promptly and professionally to inquiries from clients, healthcare providers, and authorized representatives.
• Provide updates regarding case statuses, pending reports, and general client requests.
• Enter, update, and maintain accurate client and claimant information in internal databases.
• Track cases, monitor report statuses, and maintain detailed documentation.
• Coordinate with QA on workflow and pending reports.
• Contact healthcare providers to update case information.
• Verify client information and ensure HIPAA compliance.
• Maintain electronic files and archive cases.
• Assist with resolving customer complaints and quality issues.
• Escalate delays or discrepancies to management.
• Direct calls and inquiries to appropriate departments.
• Perform administrative duties: data entry, typing, filing, emailing, proofreading.
• Collaborate with team to ensure timely processing.
• Ensure confidentiality and compliance with regulations.

Conocimientos

Data entry

Typing 40 WPM

MS Word

MS Excel

MS Outlook

Verbal and written communication

Multitasking

Independent remote work

HIPAA compliance

Educación

High School Diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

Internal databases

Descripción del empleo

Sirius Staffing is seeking a detail-oriented client services coordinator to support healthcare clients, physicians, nurses, and authorized representatives. You will respond to inquiries, provide case updates, and ensure accurate information flows into internal systems.

This role emphasizes HIPAA compliance, rapid data entry, and multitasking in a remote setting. You will collaborate with QA, coordinate with providers, and help keep reports on track in a fast-paced environment.