Healthcare Customer Service Rep

Sirius Staffing; Norwood (MA); A distancia; USD 38.000 - 62.000; Jornada completa

Descripción de la vacante

Sirius Staffing is seeking a detail-oriented client services coordinator to support healthcare clients, physicians, nurses, and authorized representatives. You will respond to inquiries, provide case updates, and ensure accurate information flows into internal systems.

This role emphasizes HIPAA compliance, rapid data entry, and multitasking in a remote setting. You will collaborate with QA, coordinate with providers, and help keep reports on track in a fast-paced environment.

Formación

• High School Diploma or GED.
• Customer service or call-handling experience.
• Strong data entry with high accuracy.
• Typing speed of at least 40 WPM.
• Proficiency in Word, Excel, Outlook.
• Experience navigating multiple software systems.
• Excellent verbal and written communication.
• Ability to handle a high volume of calls and tasks.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment.
• HIPAA compliance knowledge.
• Maintain confidentiality.
• Problem-solving skills.
• Stay focused in a fast-paced environment.
• Follow instructions and meet deadlines.

Responsabilidades

• Respond promptly and professionally to inquiries from clients, healthcare providers, and authorized representatives.
• Provide updates regarding case statuses, pending reports, and general client requests.
• Enter, update, and maintain accurate client and claimant information in internal databases.
• Track cases, monitor report statuses, and maintain detailed documentation.
• Coordinate with QA on workflow and pending reports.
• Contact healthcare providers to update case information.
• Verify client information and ensure HIPAA compliance.
• Maintain electronic files and archive cases.
• Assist with resolving customer complaints and quality issues.
• Escalate delays or discrepancies to management.
• Direct calls and inquiries to appropriate departments.
• Perform administrative duties: data entry, typing, filing, emailing, proofreading.
• Collaborate with team to ensure timely processing.
• Ensure confidentiality and compliance with regulations.

Conocimientos

Data entry

Typing 40 WPM

MS Word

MS Excel

MS Outlook

Verbal and written communication

Multitasking

Independent remote work

HIPAA compliance

Educación

High School Diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

Internal databases

Descripción del empleo

Position Summary

This position is responsible for responding to inquiries from clients, physicians, nurses, and authorized representatives regarding case information, report statuses, and general service requests.

Key Responsibilities

• Respond promptly and professionally to incoming calls and inquiries from clients, healthcare providers, and authorized representatives.
• Provide updates regarding case statuses, pending reports, and general client requests.
• Enter, update, and maintain accurate client and claimant information in internal databases.
• Track cases, monitor report statuses, and maintain detailed documentation.
• Communicate regularly with the Quality Assurance (QA) department regarding workflow and pending reports.
• Contact healthcare providers to coordinate assignments and update case information.
• Verify client information and ensure all guidelines and requirements are accurately documented.
• Maintain electronic files and archive open and closed cases.
• Assist with resolving customer complaints, service concerns, and quality assurance issues.
• Escalate report delays, discrepancies, or concerns to management when necessary.
• Direct calls and inquiries to appropriate departments.
• Perform administrative duties, including data entry, typing, filing, emailing, and proofreading.
• Collaborate with team members to ensure cases are processed accurately and within required timelines.
• Maintain confidentiality and comply with HIPAA, company policies, and applicable regulations.

Required Qualifications

• High School Diploma or GED.
• Previous customer service or call-handling experience.
• Strong data entry skills with excellent attention to detail and accuracy.
• Minimum typing speed of 40 words per minute (WPM).
• Proficiency in Microsoft Word, Excel, Outlook, and general computer applications.
• Experience navigating multiple software systems and databases.
• Excellent verbal and written communication skills.
• Ability to handle a high volume of calls, inquiries, and administrative tasks.
• Strong organizational, time management, and multitasking skills.
• Ability to work independently in a remote environment.
• Ability to maintain confidentiality and follow HIPAA compliance requirements.
• Strong problem-solving skills and the ability to resolve customer concerns professionally.
• Ability to remain focused, organized, and productive in a fast-paced environment.
• Ability to follow instructions, meet deadlines, and adapt to changing priorities.

Preferred Qualifications

• Previous experience in healthcare customer service, medical administration, or client services.
• Experience handling calls from physicians, nurses, medical offices, or insurance representatives.
• Familiarity with medical terminology, case management, or medical report processing.
• Experience with quality assurance workflows, case tracking, and documentation.
• Previous remote customer service or administrative experience.

Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.