Healthcare

Full Circle CX; United States; À distance; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

BYOD

Résumé du poste

Full Circle CX is hiring a Client Associate- Healthcare for a remote role. You will be the first point of contact between patients and providers, handling scheduling, patient communication, and administrative tasks.

Ideal candidates have strong organization, attention to detail, and a commitment to patient experience. Experience in healthcare administration, scheduling, or customer service is preferred, with familiarity in EHR/EMR systems and HIPAA compliance.

Qualifications

• High school diploma required; Associate’s or Bachelor’s in healthcare administration, business, or related field preferred.
• Previous experience in healthcare administration, patient scheduling, or customer service preferred.
• Familiarity with EHR/EMR systems (e.g., EPIC, Athena, OncoEMR) and office software (Microsoft Office, Google Workspace).
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional and courteous demeanor.
• Knowledge of HIPAA and patient privacy standards.

Responsabilités

• Manage inbound and outbound calls from patients regarding appointments, follow-ups, or inquiries.
• Schedule and reschedule patient appointments accurately, ensuring efficient calendar management.
• Assist with patient registration and update patient information in the EHR/CRM system.
• Verify insurance coverage and eligibility as required.
• Provide general administrative support, including email correspondence and document management.
• Maintain patient confidentiality and adhere to HIPAA compliance standards.
• Collaborate with internal teams and healthcare providers to ensure seamless patient experience.
• Escalate complex patient or client issues to the appropriate team member.

Connaissances

Healthcare admin

Scheduling

HIPAA

EHR/EMR

Communication

Organization

Multitasking

Formation

High school diploma

Associate/Bachelor in healthcare admin

Outils

EPIC

Athena

OncoEMR

MS Office

Google Workspace

Description du poste

This is a remote position. Client Associate- Healthcare

About Us At Full Circle, we believe in delivering exceptional customer experiences that build lasting relationships. A contact center and customer experience partner built to do more than just answer the phone — we represent your brand, protect your time, and prioritize your clients.

Job Summary

The Client Associate serves as the first point of contact between patients and healthcare providers, ensuring smooth scheduling, patient communication, and administrative support. This role is ideal for candidates with strong organizational skills, attention to detail, and a passion for delivering excellent patient experiences.

Requirements Key Responsibilities

• Manage inbound and outbound calls from patients regarding appointments, follow-ups, or inquiries.
• Schedule and reschedule patient appointments accurately, ensuring efficient calendar management.
• Assist with patient registration and update patient information in the EHR/CRM system.
• Verify insurance coverage and eligibility as required.
• Provide general administrative support, including email correspondence and document management.
• Maintain patient confidentiality and adhere to HIPAA compliance standards.
• Collaborate with internal teams and healthcare providers to ensure seamless patient experience.
• Escalate complex patient or client issues to the appropriate team member.

Preferred Skills & Qualifications

• High school diploma required; Associate’s or Bachelor’s in healthcare administration, business, or related field preferred.
• Previous experience in healthcare administration, patient scheduling, or customer service preferred.
• Familiarity with EHR/EMR systems (e.g., EPIC, Athena, OncoEMR) and office software (Microsoft Office, Google Workspace).
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional and courteous demeanor.
• Knowledge of HIPAA and patient privacy standards.

Benefits

• This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.

Specific Requirements listed here:

• Quiet private workspace
• USB Headset with Noise Cancellation feature
• Dual monitors
• Working Webcam

Specific Requirements listed here:

• Microsoft Windows computer – NO MacBooks
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps