Remote Patient Care Associate | Scheduling & Support

LYP Contact Center, LLC; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

LYP Health Management is seeking a Patient Care Associate to improve the patient journey by scheduling appointments, prepping for visits, and connecting patients with their doctors in a remote setting.

The role emphasizes empathy, strong written and verbal communication, and comfort using healthcare software across multiple monitors. Prior customer service experience and MS Office 365 proficiency are preferred.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Proficiency in Microsoft Office 365.
• Experience with remote platforms (EMR systems, PatientSync, Phone Systems, Microsoft Teams).

Responsibilities

• Schedule patient appointments, prepare for upcoming visits, and connect patients with their doctors.
• Act as the first point of contact for patients and provide empathetic service.
• Navigate multiple monitors and follow a guided computer-based workflow to collect information.

Skills

Empathy

Customer service

Communication

Team collaboration

Multi-monitor proficiency

Education

High School Diploma/GED

Tools

Microsoft 365

EMR systems

PatientSync

Phone Systems

Microsoft Teams

Job description

LYP Health Management is seeking a Patient Care Associate to improve the patient journey by scheduling appointments, prepping for visits, and connecting patients with their doctors in a remote setting.

The role emphasizes empathy, strong written and verbal communication, and comfort using healthcare software across multiple monitors. Prior customer service experience and MS Office 365 proficiency are preferred.