Remote Care Operations & Scheduling Specialist

Full Circle CX; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Full Circle CX is seeking a Virtual Assistant for a remote position to support administrative functions, scheduling, data entry, and client-centered care coordination. You will ensure care plans are implemented, caregiver schedules are maintained, and clients experience seamless service from a virtual environment.

The role requires strong organizational skills, experience in home health or clinical settings, and proficiency with scheduling and EHR systems.

Qualifications

• 1+ years of experience in home health coordination, case management, or a clinical role.
• Strong organizational and multitasking skills with attention to detail.
• Excellent verbal and written communication skills.
• Experience with scheduling software and EHR systems.

Responsibilities

• Answer and route calls, emails, and messages from clients, families, and referral sources.
• Schedule and confirm caregiver visits, client appointments, and staff meetings.
• Enter and maintain accurate client and staff data in the agency's EHR and scheduling systems.
• Assist with billing documentation, prior authorization requests, and payer communications.
• Draft and distribute internal communications, memos, meeting agendas, and follow-up correspondence.
• Maintain organized digital filing systems for records and documents.
• Monitor voicemails, inboxes, and online inquiries in a timely manner.
• Support recruitment by posting job listings, screening applicants, and scheduling interviews.
• Assist with onboarding documentation and compliance tracking for new hires.
• Complete special projects and administrative tasks as assigned.
• Conduct client intake assessments and develop individualized care plans with the clinical team.
• Coordinate caregiver assignments to ensure matching.
• Serve as primary contact for clients, families, referral sources, and managed care orgs.
• Monitor client satisfaction and follow up after service initiation and changes.
• Coordinate with RN Director on clinical concerns and care plan updates.
• Process authorizations, service orders, and prior approvals from payers and MCOs.
• Maintain records in EHR and scheduling systems.
• Resolve scheduling conflicts and service gaps promptly.
• Facilitate interdisciplinary communication among caregivers, nurses, therapists, and physicians.
• Track metrics including missed visits and care plan compliance.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Attention to detail

Tools

Scheduling software

EHR systems

Job description

Full Circle CX is seeking a Virtual Assistant for a remote position to support administrative functions, scheduling, data entry, and client-centered care coordination. You will ensure care plans are implemented, caregiver schedules are maintained, and clients experience seamless service from a virtual environment.

The role requires strong organizational skills, experience in home health or clinical settings, and proficiency with scheduling and EHR systems.