Remote Healthcare Support Specialist

First Stop Health, LLC; Chicago (IL); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote-first environment

Flexible paid time off

401(k) matching

Monthly phone stipend

First Stop Health membership benefits

Summer Fridays

Job summary

First Stop Health, a leading provider of connected, whole-person virtual care, is seeking a Customer Support Representative to join our remote-first team. You will be the first point of contact for members, providers, and partners, handling inquiries, troubleshooting issues, and ensuring a seamless experience across urgent care, primary care, mental health counseling, and health coaching.

Our role emphasizes empathy, efficiency, and strong knowledge of medical terminology and HIPAA privacy.

Qualifications

• 3–5 years of experience in customer support, technical support, or client services.
• Solid understanding of medical terminology and basic healthcare operations.
• Familiarity with HIPAA regulations governing the privacy and security of PHI.
• Experience with CRM and helpdesk platforms, including Salesforce and Service Cloud, is preferred.

Responsibilities

• Serve as the first point of contact for members, clients, providers, pharmacies, and clinicians, delivering comprehensive customer support.
• Proactively manage and maintain all assigned work queues, including internal cases, emails, faxes, voicemails, and follow-up actions.
• Independently prioritize and execute tasks in a fast-paced, deadline-driven remote environment.
• Demonstrate proficiency in Microsoft Office, Salesforce Service Cloud, and other relevant platforms to support daily operations.
• Adhere to state and federal regulations regarding handling of PHI.

Skills

Customer service

Verbal & written communication

Remote work capability

Spanish (bonus)

Education

Some college coursework

Tools

Salesforce Service Cloud

Microsoft Office

Job description

First Stop Health, a leading provider of connected, whole-person virtual care, is seeking a Customer Support Representative to join our remote-first team. You will be the first point of contact for members, providers, and partners, handling inquiries, troubleshooting issues, and ensuring a seamless experience across urgent care, primary care, mental health counseling, and health coaching.

Our role emphasizes empathy, efficiency, and strong knowledge of medical terminology and HIPAA privacy.