Remote Healthcare Billing & Insurance Specialist

RevCycle, Inc.; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

RevCycle, Inc. is expanding and inviting new team members to join. You can work remotely or from our Marshfield, WI office and begin in our August training class.

The company emphasizes employee development and potential for growth after joining an established team with over 30 years in business. As a Customer Service Representative, you will handle patient and insurer inquiries, resolve billing issues, discuss payment options, and navigate multiple systems to ensure timely resolutions while

Qualifications

• Prior work experience in a call center and healthcare customer service setting is preferred.
• Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
• Working knowledge of medical billing and coding is preferred.
• Prior work experience in a medical office and/or general understanding of health insurance is preferred.
• Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette.

Responsibilities

• Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues.
• Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections.
• Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, denials and disputes, eligibility issues).
• Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines.
• Manages objections and concerns from consumers and discusses payment resources.

Skills

Customer service

Call center experience

Written communication

Education

High School Diploma or equivalent

Tools

Artiva

Cerner Soarian

EPIC

Job description

RevCycle, Inc. is expanding and inviting new team members to join. You can work remotely or from our Marshfield, WI office and begin in our August training class.

The company emphasizes employee development and potential for growth after joining an established team with over 30 years in business. As a Customer Service Representative, you will handle patient and insurer inquiries, resolve billing issues, discuss payment options, and navigate multiple systems to ensure timely resolutions while