Remote Health Insurance Support Specialist

Morley; Kentucky; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Full-time with benefits

Paid time off

Training provided

Leadership development program

Job summary

Morley is seeking a remote Kentucky-based customer service professional for a full-time role handling health insurance questions via phone and email. You will navigate multiple systems, document interactions, and provide clear, empathetic support while maintaining a positive attitude.

The position offers paid time off, benefits, training, and a leadership development program, with steady schedules and a focus on quality and compliance in a structured contact center.

Qualifications

• Must be able to pass a pre-employment background check and drug screen.
• High school diploma or equivalent required.
• 2+ years of customer service experience (call center, retail, hospitality, etc.).
• Ability to work within assigned hours and adhere to set schedules.

Responsibilities

• Research and answer questions about benefits, eligibility and payments.
• Provide accurate information to customers, managers and clients.
• Create and send status updates or service communications.
• Route or escalate inquiries when needed.
• Explain policies and benefit details clearly.
• Document each interaction in the tracking system.
• Deliver timely solutions through inbound and outbound channels.

Skills

Clear communication

Empathy

Active listening

Typing 30+ wpm

Education

High school diploma or equivalent

Job description

Morley is seeking a remote Kentucky-based customer service professional for a full-time role handling health insurance questions via phone and email. You will navigate multiple systems, document interactions, and provide clear, empathetic support while maintaining a positive attitude.

The position offers paid time off, benefits, training, and a leadership development program, with steady schedules and a focus on quality and compliance in a structured contact center.