Remote Health Benefits Support Specialist (Alabama)

Morley Companies, Inc.; Northern (KY); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Full-time benefits

Paid time off

Training provided

Leadership development

Team environment

Job summary

Morley invites applicants for a remote, full-time early career role handling health insurance questions from customers, providers and beneficiaries via phone and email. You’ll listen, empathize and guide customers through benefits, eligibility and payments while navigating multiple systems.

You’ll work in a structured contact center, with steady call volume, documentation, and a professional, courteous approach. Training is provided, along with benefits and a path to leadership development.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of customer service experience (call center, retail, etc.).

Responsibilities

• Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues
• Provide accurate information to customers, managers and clients
• Create and send status updates or service recovery communications
• Route or escalate inquiries when needed
• Explain policies, procedures and benefit details
• Document each interaction clearly in the tracking system
• Offer timely and accurate solutions through inbound and outbound conversations (phone, chat, email) with a positive attitude

Skills

Clear written and verbal communication

Reviewing in-depth info

Basic math

Empathy & dependability

Active listening & time management

Adaptability

Microsoft Office

Typing 30+ wpm

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morley invites applicants for a remote, full-time early career role handling health insurance questions from customers, providers and beneficiaries via phone and email. You’ll listen, empathize and guide customers through benefits, eligibility and payments while navigating multiple systems.

You’ll work in a structured contact center, with steady call volume, documentation, and a professional, courteous approach. Training is provided, along with benefits and a path to leadership development.