Remote Health Insurance Support Specialist

Morley Companies, Inc.; Northern (KY); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Benefits

Paid time off

Training provided

Leadership development program

Team environment

Job summary

Morley Companies, Inc. is seeking a remote customer service associate to handle health insurance questions from customers, providers and beneficiaries via phone and email.

You’ll use multiple systems to resolve inquiries, stay empathetic, and maintain professionalism throughout interactions. The role starts at $14 per hour, offers full-time benefits, paid time off, and a structured training program in a quiet home workspace.

Qualifications

• Must be able to pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• 2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role with customer interaction).
• Availability within operating hours and weekend potential ( Oct–Mar ); shifts assigned by schedule bid.

Responsibilities

• Research and answer questions about benefits, eligibility, payments and related issues.
• Provide accurate information to customers, managers and clients.
• Create and send status updates or service communications.
• Route or escalate inquiries when needed.
• Explain policies and procedures clearly.
• Document each interaction in the tracking system.
• Respond via inbound/outbound calls, chats and emails with a positive attitude.

Skills

Clear communication

Empathy

Active listening

Multitasking

Time management

Microsoft Office

Typing 30+ wpm

Basic math

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morley Companies, Inc. is seeking a remote customer service associate to handle health insurance questions from customers, providers and beneficiaries via phone and email.

You’ll use multiple systems to resolve inquiries, stay empathetic, and maintain professionalism throughout interactions. The role starts at $14 per hour, offers full-time benefits, paid time off, and a structured training program in a quiet home workspace.