Remote Health Insurance Support Pro

Morley Companies, Inc.; Northern (KY); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Full-time with benefits

Paid time off

Training provided

Leadership development program

Supportive team environment

Job summary

Morley Companies, Inc. is seeking a remote customer service specialist based in Kentucky. The role involves handling health insurance questions from customers, providers and beneficiaries via phone and email, with emphasis on empathy, accuracy and timely responses.

You will navigate multiple systems, document interactions, and maintain professional communication. This is a full-time position with benefits, paid time off and a comprehensive training program.

Qualifications

• Strong communication skills (written and verbal).
• Empathy, dependability and ability to stay calm under pressure.
• 2+ years of customer service experience (call center, retail or similar).
• Ability to follow a set schedule with limited flexibility.

Responsibilities

• Handle health insurance questions from customers via phone and email.
• Provide accurate information to customers, managers and clients.
• Document each interaction clearly in the tracking system.
• Route or escalate inquiries when needed.
• Maintain a courteous, professional communication style across channels.

Skills

Clear written and verbal communication

Empathy and dependability

Strong listening and time management

Basic math for payments

Tools

Microsoft Office

Job description

Morley Companies, Inc. is seeking a remote customer service specialist based in Kentucky. The role involves handling health insurance questions from customers, providers and beneficiaries via phone and email, with emphasis on empathy, accuracy and timely responses.

You will navigate multiple systems, document interactions, and maintain professional communication. This is a full-time position with benefits, paid time off and a comprehensive training program.