Remote Health Insurance Support Specialist

Morley Companies, Inc.; Kentucky; Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Full-time role with benefits

Paid time off

Training provided

Leadership development program

Supportive team environment

Job summary

Morley Companies, Inc. is seeking a remote, full-time early-career customer service specialist to work from home serving health insurance inquiries. You will handle benefits, eligibility and payments from customers, providers and beneficiaries via phone and email in a structured contact center.

The role emphasizes empathy, clear communication and careful documentation, with a steady schedule, required typing speed, and training provided. Ohio residents eligible for the remote position.

Qualifications

• Clear written and verbal communication skills.
• Ability to review in-depth information and reach logical conclusions.
• Typing speed 30+ WPM and basic computer skills.
• Empathy, dependability and steady performance in a fast-paced setting.
• Must pass pre-employment checks and have a HS diploma or equivalent.

Responsibilities

• Handle health insurance questions about benefits, eligibility and payments via phone and email.
• Provide accurate information to customers, managers and clients.
• Create and send status updates or service recovery communications.
• Route or escalate inquiries when needed.
• Document interactions clearly in the tracking system.
• Maintain a positive attitude during inbound and outbound conversations.

Skills

Clear communication

Active listening

Empathy

Time management

multitasking

Basic math

Typing 30+ wpm

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morley Companies, Inc. is seeking a remote, full-time early-career customer service specialist to work from home serving health insurance inquiries. You will handle benefits, eligibility and payments from customers, providers and beneficiaries via phone and email in a structured contact center.

The role emphasizes empathy, clear communication and careful documentation, with a steady schedule, required typing speed, and training provided. Ohio residents eligible for the remote position.