Remote Health Benefits Support Specialist

Morley; Kentucky; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Benefits

Paid time off

Training provided

Leadership development program

Job summary

Morley is seeking a remote, full-time customer service associate to handle health insurance questions from customers, providers and beneficiaries. You will work primarily by phone and email, navigating multiple systems and delivering courteous, accurate information with empathy and patience.

The role offers paid time off, training, and a leadership development program, with a schedule that supports consistent, reliable shifts for Ohio residents.

Qualifications

• Clear written and verbal communication.
• Empathy and dependability across customer interactions.
• Ability to follow processes and document interactions clearly.
• Typing speed of 30+ wpm and basic math for payments.

Responsibilities

• Research and answer questions about benefits, eligibility and payments.
• Provide accurate information to customers and managers.
• Route or elevate inquiries when needed.
• Document each interaction in the tracking system.
• Communicate solutions via inbound/outbound calls, email or chat.

Skills

Clear communication

Empathy

Active listening

Time management

Multitasking

Microsoft Office

Typing 30+ wpm

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morley is seeking a remote, full-time customer service associate to handle health insurance questions from customers, providers and beneficiaries. You will work primarily by phone and email, navigating multiple systems and delivering courteous, accurate information with empathy and patience.

The role offers paid time off, training, and a leadership development program, with a schedule that supports consistent, reliable shifts for Ohio residents.