Remote Health Insurance Advisor — Customer Care

Morley Companies, Inc.; Northern (KY); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off

401(k) with match

Disability insurance

Training provided

Job summary

Morley is seeking a remote-based customer service associate to handle health insurance questions via phone and email from Wisconsin residents. This full-time role offers benefits, PTO and training, with a structured contact center environment focused on accuracy, empathy and clear communication.

Responsibilities include resolving benefits, eligibility and payments inquiries, documenting interactions, and maintaining professionalism across channels.

Qualifications

• Must have excellent communication skills.
• Ability to follow processes and handle health insurance questions.
• Comfort with using multiple computer systems while maintaining professionalism.

Responsibilities

• Research and handle questions about benefits, eligibility, payments, and other issues.
• Provide accurate information to customers, managers and clients.
• Create and send status updates or service recovery communications.
• Route or elevate inquiries when needed.
• Explain policies, procedures and benefit details.
• Document each interaction clearly in the tracking system.
• Provide timely solutions through inbound and outbound conversations.

Skills

Clear communication

Active listening

Empathy

Multitasking

Time management

Problem solving

Basic math

Microsoft Office

Typing 30+ wpm

Education

High school diploma or equivalent

Tools

None

Job description

Morley is seeking a remote-based customer service associate to handle health insurance questions via phone and email from Wisconsin residents. This full-time role offers benefits, PTO and training, with a structured contact center environment focused on accuracy, empathy and clear communication.

Responsibilities include resolving benefits, eligibility and payments inquiries, documenting interactions, and maintaining professionalism across channels.