Remote Health Enrollment Support Specialist

Maximus, Inc.; Austin (TX); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid training

Tuition reimbursement

Wellness program

401K matching

Health insurance

PTO and holidays

Job summary

Maximus is seeking a Remote Customer Service Specialist to support the Health Texas project from the Austin area. You will handle member inquiries by phone, IVR, and web channels, providing enrollment support and accurate information.

Paid training with a $1.00 per hour increase after completion, full-time schedule, and access to wellness programs, tuition reimbursement, and a 401(k) with company matching. A quiet home office and Texas residency within 70 miles of Austin are required.

Qualifications

• High school diploma or GED required; 0–6 months of relevant experience.
• Ability to type efficiently and handle 100+ calls per day.
• Comfort with Windows/Mac and multiple systems while assisting customers.

Responsibilities

• Answer incoming customer inquiries via telephone, IVR, and web chat.
• Provide accurate information on enrollment programs and services.
• Document interactions and transactions in applicable systems.
• Escalate complex issues to supervisors as needed.

Skills

Typing

Call handling

Work under pressure

Attendance reliability

Education

High school diploma or GED

Tools

Windows

Mac

Job description

Maximus is seeking a Remote Customer Service Specialist to support the Health Texas project from the Austin area. You will handle member inquiries by phone, IVR, and web channels, providing enrollment support and accurate information.

Paid training with a $1.00 per hour increase after completion, full-time schedule, and access to wellness programs, tuition reimbursement, and a 401(k) with company matching. A quiet home office and Texas residency within 70 miles of Austin are required.