Hybrid Customer Care Specialist - Health Enrollment

Maximus; San Antonio (TX); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Training Completion Pay Increase

Professional Development Opportunities

Wellness Program and Resources

Employee Perks and Discounts

Tuition Reimbursement

Recognition Platform

Holistic Wellness Support

Paid Time Off Package

401K Retirement Savings with Company 3

Comprehensive Insurance Coverage

Job summary

Maximus is currently hiring Customer Service Specialists to support the Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals. A paid training program is offered, with a $1/hour base pay increase upon successful completion.

These are full-time, hybrid roles with training on site for the first week and then the option to work from home, though occasional on-site reporting in San Antonio may be required.

Responsibilities

• Answer incoming customer inquiries via telephone, IVR, web chat or other approved channels.
• Provide accurate information regarding programs and services to consumers and enrollees.
• Track, document, and record all customer interactions and transactions in applicable systems.
• Complete tasks and transactions according to guidelines to ensure accuracy and completeness.
• Navigate multiple computer systems while interacting with customers and perform data entry accurately.
• Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery.
• Transfer or refer customers to appropriate internal or external entities as needed.
• Address inquiries and resolve routine issues to ensure appropriate actions are taken.
• Escalate unresolved or complex issues to designated staff for resolution.
• Facilitate translation or interpretation services for non-English speaking customers.
• Communicate with supervisors about needs or issues affecting service delivery.
• Meet QA, productivity, and other key performance metrics.
• Attend required meetings and trainings and maintain up-to-date knowledge of programs and procedures.
• Perform other related duties as assigned by management.

Skills

Customer service

Data entry

Communication

Translation/interpretation

Tools

IVR systems

Job description

Maximus is currently hiring Customer Service Specialists to support the Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals. A paid training program is offered, with a $1/hour base pay increase upon successful completion.

These are full-time, hybrid roles with training on site for the first week and then the option to work from home, though occasional on-site reporting in San Antonio may be required.