Health Benefits Enrollment Specialist - Hybrid/Remote

Maximus, Inc.; Athens (TX); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Training completion pay increase

Wellness program

401K

Tuition reimbursement

Paid time off

Job summary

Maximus is hiring a Customer Service Specialist for the Health Texas project in Athens, TX. The role includes handling inquiries by phone, IVR, and web chat, delivering accurate program information, and documenting interactions in our systems. Training is provided with a $1.00 per hour increase upon completion.

Eligible candidates must reside in Texas, within 70 miles of Athens, and work a hybrid schedule with on-site training in the first week. A range of benefits and a 401(k) are offered.

Qualifications

• High school diploma or GED required with 0–6 months of relevant experience.
• Proficiency in typing and ability to handle high‑volume calls.
• Ability to troubleshoot and use client approaches to resolve inquiries.

Responsibilities

• Answer incoming inquiries via telephone, IVR, web chat, or other channels according to policies and confidentiality.
• Provide accurate information about programs and services to enrollees and providers.
• Document all interactions and transactions in appropriate systems with accuracy.

Skills

Typing

Problem-solving

Multi-tasking

Organizational skills

Call center experience

Education

High school diploma or GED

Job description

Maximus is hiring a Customer Service Specialist for the Health Texas project in Athens, TX. The role includes handling inquiries by phone, IVR, and web chat, delivering accurate program information, and documenting interactions in our systems. Training is provided with a $1.00 per hour increase upon completion.

Eligible candidates must reside in Texas, within 70 miles of Athens, and work a hybrid schedule with on-site training in the first week. A range of benefits and a 401(k) are offered.