Remote Health Benefits Support Specialist (TX)

Maximus, Inc.; El Paso (TX); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Training completion pay increase

Professional development opportunities

Wellness program and resources

Employee perks and discounts

Tuition reimbursement

Recognition platform

Paid time off and disability coverage

401(k) with company matching

Medical, dental, vision, life and long

Job summary

Maximus, Inc. is seeking a Customer Service Specialist to support the Health Texas project. The role begins onsite, then you may continue remotely from home, with residency within 70 miles of El Paso, TX.

This is a full-time, hybrid/remote position with paid training and a $1.00 per hour increase after training. Responsibilities include handling calls via phone, IVR, or web chat, providing program information, and documenting customer interactions.

Qualifications

• High school diploma or GED required.
• 0-6 months of relevant professional experience.
• Must be available for full-time shifts between 8:00am and 6:30pm CST.
• Must be able to work onsite on Day 1 for equipment training.

Responsibilities

• Answer incoming customer inquiries via telephone, IVR, web chat, or other approved contact channels.
• Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
• Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
• Complete tasks and transactions according to guidelines to ensure accuracy and completeness.
• Navigate multiple computer systems and perform data entry accurately.
• Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery.

Skills

Typing efficiently

High sense of urgency

Excellent attendance

Organization and prioritization

Education

High school diploma or GED

Job description

Maximus, Inc. is seeking a Customer Service Specialist to support the Health Texas project. The role begins onsite, then you may continue remotely from home, with residency within 70 miles of El Paso, TX.

This is a full-time, hybrid/remote position with paid training and a $1.00 per hour increase after training. Responsibilities include handling calls via phone, IVR, or web chat, providing program information, and documenting customer interactions.