Remote Health Benefits Customer Care Specialist

Maximus; Waco (TX); Hybrid; USD 18.000 - 23.000; Vollzeit

Benefits dieser Stelle

Training pay raise

Professional development

Wellness program

Employee perks

Tuition reimbursement

Recognition platform

Wellness support

PTO package

Retirement planning

Insurance coverage

Competitive pay

Zusammenfassung

Maximus is hiring a Customer Service Specialist to support the Health Texas project by delivering customer care and benefit enrollment via telephone, IVR and web portals. Training is provided, with a $1/hour pay increase after completion.

You will begin onsite for Day 1, then you will be able to continue remotely from home. This role requires residency in Texas within a 70-mile radius of Waco and offers full-time hours with a hybrid/remote work arrangement.

Qualifikationen

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Availability to work shifts between 8:00am and 6:30pm CST (8:00am–6:30pm)
• Ability to type efficiently
• Continuously demonstrate a high sense of urgency and perform under pressure
• Excellent Attendance (no time off during training)
• Organization and work prioritization skills
• Basic computer aptitude in Windows and/or Mac
• Ability to handle 100+ calls a day, handle multiple repetitive calls

Aufgaben

• Answer incoming customer inquiries via telephone, IVR, web chat or other channels according to performance standards.
• Provide accurate information regarding programs and services to consumers, enrollees, health plans, and providers.
• Track, document, and record all customer interactions in applicable systems.
• Complete tasks and transactions according to guidelines to ensure accuracy.
• Navigate multiple computer systems while interacting with customers and perform data entry accurately.
• Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery.
• Transfer or refer customers to appropriate internal or external entities.
• Address inquiries and resolve routine issues to ensure appropriate actions or updates.
• Escalate unresolved, complex, or sensitive issues as needed.
• Facilitate translation services for non-English speaking customers.
• Communicate with supervisors regarding potential needs or issues.
• Meet QA, productivity, and other KPIs.
• Attend meetings and trainings and stay updated on programs and procedures.
• Perform other related duties as assigned by management.

Kenntnisse

Typing

Phone support

Multitasking

Data entry

Basic computer skills

Ausbildung

High school diploma or GED

Tools

IVR systems

Web portals

Call center software

Jobbeschreibung

Maximus is hiring a Customer Service Specialist to support the Health Texas project by delivering customer care and benefit enrollment via telephone, IVR and web portals. Training is provided, with a $1/hour pay increase after completion.

You will begin onsite for Day 1, then you will be able to continue remotely from home. This role requires residency in Texas within a 70-mile radius of Waco and offers full-time hours with a hybrid/remote work arrangement.