Remote Health Benefits Specialist

Maximus, Inc.; Arlington (TX); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Training pay increase

Professional development opportunities

Wellness program and resources

Employee discounts

Tuition reimbursement

401K retirement savings with company-m

Insurance coverage including medical,

Job summary

Maximus is hiring a Customer Service Specialist to support the Health Texas project from Arlington, TX. You will provide customer care and benefit enrollment by phone, IVR, and web portals, with paid training.

The role offers hybrid and fully remote arrangements, requiring Texas residency within 70 miles of Dallas/Fort Worth/Arlington. Shifts run 8:00am–6:30pm CST, Monday–Friday, with a training-based base pay increase.

Qualifications

• High school diploma or GED required, 0–6 months relevant experience.
• Available to work 8:00am–6:30pm CST.
• Ability to type efficiently.
• Ability to handle 100+ calls per day.
• Excellent attendance during training.
• Good organization and prioritization.
• Basic computer proficiency.
• Must work onsite on Day 1 for equipment training.

Responsibilities

• Answer incoming customer inquiries via telephone, IVR, web chat, or other channels.
• Provide accurate information about programs and services to consumers and enrollees.
• Track and document all customer interactions in applicable systems.
• Perform data entry and navigate multiple computer systems.
• Facilitate materials fulfillment via mail, email, or electronic delivery.
• Escalate unresolved or complex issues to designated staff.
• Assist translation for non-English speaking customers.
• Meet QA and productivity metrics and participate in trainings.

Skills

Typing

Urgency

Attendance

Organization

Call handling

Data entry

Education

High School Diploma or GED

Tools

IVR navigation

Job description

Maximus is hiring a Customer Service Specialist to support the Health Texas project from Arlington, TX. You will provide customer care and benefit enrollment by phone, IVR, and web portals, with paid training.

The role offers hybrid and fully remote arrangements, requiring Texas residency within 70 miles of Dallas/Fort Worth/Arlington. Shifts run 8:00am–6:30pm CST, Monday–Friday, with a training-based base pay increase.