Remote Health Enrollment Specialist

Lever, Inc.; Gulfport (MS); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Job summary

Five Star Solutions is seeking Outbound Enrollment Agents to support a fast-paced healthcare enrollment program. This light sales, scripted outbound role focuses on guiding eligible health-plan members through enrollment and benefits awareness.

The role emphasizes professional communication, adherence to scripts, and accurate documentation while ensuring privacy and compliance. Training is provided, and full-time hours with evenings/weekends are common.

Qualifications

• Prior outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining natural conversation.
• Ability to handle questions, hesitations, and objections confidently.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping conversations enrollment-focused.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription information provided in the system without collecting sensitive data.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and comply with privacy procedures.

Skills

Outbound calling

Call center

Customer service

Sales

Enrollment experience

Tools

CRM systems

Salesforce

Job description

Five Star Solutions is seeking Outbound Enrollment Agents to support a fast-paced healthcare enrollment program. This light sales, scripted outbound role focuses on guiding eligible health-plan members through enrollment and benefits awareness.

The role emphasizes professional communication, adherence to scripts, and accurate documentation while ensuring privacy and compliance. Training is provided, and full-time hours with evenings/weekends are common.