Bilingual Outbound Enrollment Specialist (Remote)

Lever, Inc.; New Orleans (LA); Remote; USD 22,000 - 25,000; Full time

Job summary

Five Star Solutions is seeking a bilingual outbound enrollment agent (English/Spanish) to support a fast-paced healthcare enrollment program. This remote role focuses on guiding eligible members through enrollment using scripted conversations and CRM tools.

Responsibilities include outbound calls, following scripts, explaining benefits, and accurately documenting outcomes while upholding privacy and quality standards.

Qualifications

• Outbound calling or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Ability to follow a structured script while maintaining natural conversation.
• Professional, patient, and empathetic communication style.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Explain program benefits and enrollment opportunities clearly.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow privacy and compliance procedures.

Skills

Bilingual English/Spanish

Outbound calling

CRM navigation

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking a bilingual outbound enrollment agent (English/Spanish) to support a fast-paced healthcare enrollment program. This remote role focuses on guiding eligible members through enrollment using scripted conversations and CRM tools.

Responsibilities include outbound calls, following scripts, explaining benefits, and accurately documenting outcomes while upholding privacy and quality standards.