Remote Bilingual Enrollment Specialist (English/Spanish)

Lever, Inc.; Des Moines (IA); Remote; USD 23,000 - 25,000; Full time

Job summary

Five Star Solutions is seeking bilingual outbound enrollment agents fluent in English and Spanish to support a healthcare enrollment program. This role is light sales, scripted outbound, focused on helping members understand and enroll in available health programs.

This remote position serves eligible states and uses Salesforce CRM to manage interactions. You will follow scripts, document outcomes, and strive to meet quality and enrollment targets while protecting member privacy.

Qualifications

• Experience with outbound calls and enrollment processes.
• Ability to follow scripted conversations while staying natural.
• Strong verbal communication and active listening skills.
• Comfortable working in a remote, fast-paced environment.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Explain program benefits and enrollment opportunities clearly.
• Document call outcomes and enrollment activity accurately.
• Meet quality, productivity, and enrollment goals.
• Protect member information and privacy compliance.

Skills

Outbound calling

Call center

Customer service

Sales

Enrollment experience

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking bilingual outbound enrollment agents fluent in English and Spanish to support a healthcare enrollment program. This role is light sales, scripted outbound, focused on helping members understand and enroll in available health programs.

This remote position serves eligible states and uses Salesforce CRM to manage interactions. You will follow scripts, document outcomes, and strive to meet quality and enrollment targets while protecting member privacy.