Remote Bilingual Enrollment Agent - English/Spanish

Lever, Inc.; Brownsville (TX); Remote; USD 23,000 - 26,000; Full time

Job summary

Five Star Solutions is seeking bilingual outbound enrollment agents (English and Spanish) to support a fast-paced healthcare enrollment program. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs. This is a remote position for those residing in the United States.

Paid training, a 40-hour work week, and benefits are provided. The role emphasizes accurate documentation, CRM use, and delivering exceptional customer

Qualifications

• Outbound calling or enrollment experience is preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a scripted process while maintaining natural conversation.
• Ability to handle questions, objections, and maintain enrollment focus.
• Professional, patient, and empathetic communication style.
• Experience with CRM systems and multiple computer apps.
• Detail-oriented and able to document accurately.
• Ability to work independently in a remote environment.
• Reliable attendance and commitment to performance targets.
• Fluent in English and Spanish (read, write, and speak).

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided without collecting sensitive data.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow privacy and compliance procedures.

Skills

Outbound calling

Call center

Customer service

Sales

Enrollment

Verbal communication

Active listening

Structured script

CRM familiarity

Remote work

Bilingual EN/ES

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking bilingual outbound enrollment agents (English and Spanish) to support a fast-paced healthcare enrollment program. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs. This is a remote position for those residing in the United States.

Paid training, a 40-hour work week, and benefits are provided. The role emphasizes accurate documentation, CRM use, and delivering exceptional customer