Remote Health Concierge: Member Support and Scheduling

American Specialty Health, Inc.; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

American Specialty Health Incorporated (ASH) is seeking a Concierge to join our ASHCare Managed Services department, delivering administrative support for clinical, virtual, and wellness programs. The Concierge coordinates eligibility checks, enrollment, scheduling, payments, and technical assistance, while maintaining confidentiality and complying with policies.

This remote position requires a dedicated home workspace, reliable internet, and the ability to collaborate with providers and members

Qualifications

• 1 year experience with Call Center or Customer Service operations, preferably in a Managed Care or Health Care environment.
• 3 years general office experience including administrative support and project management preferred.
• High School Diploma or GED certificate required.
• Computer proficiency in MS Office; Outlook, Word, Excel, SharePoint experience required.

Responsibilities

• Provides administrative support for members, patients, and consumers participating in clinical, virtual, wellness, and other ASH managed programs.
• Receives and responds to inquiries via telephone, email, chat, and other digital platforms with courtesy and professionalism.
• Collects and enters detailed information into company systems, maintaining thorough and confidential records.
• Coordinates and facilitates new and recurring appointments, navigating licensure requirements and time zones.
• Guides participants through pre-visit/session requirements, including equipment and online access, and provides technical support as needed.

Skills

Customer service

Call center experience

Administrative support

MS Office

Education

High School Diploma or GED

Tools

Outlook

Excel

SharePoint

Word

Job description

American Specialty Health Incorporated (ASH) is seeking a Concierge to join our ASHCare Managed Services department, delivering administrative support for clinical, virtual, and wellness programs. The Concierge coordinates eligibility checks, enrollment, scheduling, payments, and technical assistance, while maintaining confidentiality and complying with policies.

This remote position requires a dedicated home workspace, reliable internet, and the ability to collaborate with providers and members