Remote Health Care Concierge – Bilingual (Spanish)

APMCI; Camp Hill (Cumberland County); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Paid training with mentorship

Monthly performance incentives

Annual raises based on performance

Job summary

American Personnel Managers & Consultants is seeking a Health Care Concierge Associate to join their remote team in Pennsylvania. The role involves providing guidance and resolution to health plan members regarding benefits and claims, requiring dependable attendance and strong customer service skills.

Ideal candidates should have a high school diploma or GED, with preference for those holding an associate or college degree. Starting pay is $17.00 per hour with opportunities for performance incentives and growth.

Qualifications

• Minimum 2 years of customer service or call center experience.
• Ability to learn complex health plan information.
• Commitment to reliability and long-term employment.

Responsibilities

• Handle inbound member and provider inquiries.
• Drive First Call Resolution.
• Deliver professional, empathetic customer service.

Skills

Bilingual (Spanish)

Strong typing skills

Written communication skills

Customer service experience

Microsoft Office proficiency

Education

High school diploma or GED

Associate or college degree (preferred)

Job description

American Personnel Managers & Consultants is seeking a Health Care Concierge Associate to join their remote team in Pennsylvania. The role involves providing guidance and resolution to health plan members regarding benefits and claims, requiring dependable attendance and strong customer service skills.

Ideal candidates should have a high school diploma or GED, with preference for those holding an associate or college degree. Starting pay is $17.00 per hour with opportunities for performance incentives and growth.