Remote Health Claims & Referral Coordinator

Dane Street; Washington (District of Columbia); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Performance bonuses

Apple equipment provided for remote

Media stipend for remote workspace

401k with company match

Generous paid time off

Job summary

Dane Street is seeking a Customer Service Representative to support case intake, assignment, and client communication across a network of reviewers and physicians. The role involves document handling, timely processing, and collaboration with our technical and operations teams.

Ideal candidates have administrative experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• At least 1 year of administrative/clerical experience in a business office.
• Healthcare/medical office experience preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to handle multiple tasks.
• Proficient with computers; familiarity with Apple OS, Google Chrome, and Gmail.

Responsibilities

• Intake new cases and draft cases in the Dane Street system (AccessDS).
• Review and verify information for processing claims with clients.
• Schedule and assign reviewers to cases based on location, availability, and guidelines.
• Monitor case deadlines and ensure timely processing.
• Communicate with clients to provide updates and retrieve missing information.
• Maintain proper documentation for each case as required.

Job description

Dane Street is seeking a Customer Service Representative to support case intake, assignment, and client communication across a network of reviewers and physicians. The role involves document handling, timely processing, and collaboration with our technical and operations teams.

Ideal candidates have administrative experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.