Remote Healthcare Operations Specialist

Dane Street, LLC; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Apple equipment & media stipend for at

Job summary

Dane Street is seeking a Healthcare Operations Coordinator to support daily workflows by transferring referral, case, and review data across client portals and internal systems. You will ensure timely, accurate, and compliant handling of case information, documentation uploads, status updates, and portal management for multiple client accounts.

The role emphasizes data integrity, adherence to SOPs, and collaboration with Operations Managers to monitor turnaround times and reporting.

Qualifications

• High school diploma or equivalent required.
• Previous administrative, operations, data entry, or healthcare support experience preferred.
• Strong attention to detail and organizational skills.
• Ability to manage repetitive tasks with consistency and accuracy.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment.
• Strong time management and prioritization abilities.

Responsibilities

• Upload and download referral documentation, medical records, reports, and supporting materials through client portals and internal systems.
• Transfer case information accurately between platforms while maintaining data integrity.
• Monitor client portals for new assignments, updates, requests, and status changes.
• Verify completeness and accuracy of referral information before processing.
• Track and document case movement throughout the workflow lifecycle.
• Escalate urgent issues, missing documentation, or portal access concerns to leadership as appropriate.
• Perform high-volume data entry with strong attention to detail and accuracy.
• Maintain organized electronic records and audit trails.
• Update internal tracking systems with current case statuses and required documentation.
• Ensure all portal submissions meet client-specific formatting and submission requirements.
• Conduct quality checks to identify discrepancies or incomplete information prior to submission.
• Support Operations Managers and team leadership with administrative workflow tasks.
• Assist with reconciliation activities and operational reporting as assigned.
• Help monitor turnaround times and identify potential workflow delays.
• Communicate professionally with internal teams regarding case status, portal issues, and workflow needs.
• Follow all internal SOPs, compliance standards, and client-specific processes.
• Maintain confidentiality and securely handle sensitive and protected information.
• Adhere to HIPAA and company privacy/security requirements.
• Ensure work products meet internal quality standards and productivity expectations.
• Accuracy of data transfer and portal submissions.
• Adherence to turnaround time (TAT) requirements.
• Productivity and volume expectations.
• Quality audit outcomes and error rates.

Skills

Attention to detail

Data entry

Remote work

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Google Workspace

Microsoft Office

Job description

Dane Street is seeking a Healthcare Operations Coordinator to support daily workflows by transferring referral, case, and review data across client portals and internal systems. You will ensure timely, accurate, and compliant handling of case information, documentation uploads, status updates, and portal management for multiple client accounts.

The role emphasizes data integrity, adherence to SOPs, and collaboration with Operations Managers to monitor turnaround times and reporting.