Remote Group Health Customer Service Specialist

Dane Street; Oregon; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Performance bonuses

Apple equipment and media stipend for/

Paid time off

401k with company match

Job summary

Dane Street is seeking a Customer Service Representative to support referral processing and case orchestration within our network. You will intake new cases, verify details, draft case entries, and coordinate with clients, physicians, and internal teams.

The role emphasizes attention to detail, ability to handle multiple tasks in a fast-paced environment, and clear communication. Experience in healthcare settings and proficient use of Apple OS, Chrome, and Gmail are preferred, with compensation

Qualifications

• Minimum 1 year of admin/clerical work experience.
• Healthcare industry experience preferred.
• Excellent written and verbal communication.
• Strong attention to detail in a fast-paced environment.
• Ability to manage multiple tasks and shifting priorities.

Responsibilities

• Intake new cases, verify information, and draft cases in the Dane Street system.
• Coordinate with clients to obtain missing information for processing.
• Sort and organize medical documents per client guidelines.
• Monitor and track cases to meet deadlines.
• Assign cases to physicians based on location, availability, and guidelines.
• Update clients on case progress and document communications.

Skills

Administrative experience

Healthcare environment experience

Attention to detail

Communication skills

Multitasking

Education

Associate's Degree (preferred)

Tools

Apple OS

Gmail

Google Chrome

Job description

Dane Street is seeking a Customer Service Representative to support referral processing and case orchestration within our network. You will intake new cases, verify details, draft case entries, and coordinate with clients, physicians, and internal teams.

The role emphasizes attention to detail, ability to handle multiple tasks in a fast-paced environment, and clear communication. Experience in healthcare settings and proficient use of Apple OS, Chrome, and Gmail are preferred, with compensation