Remote Health Care Customer Support Associate

Sentara Health; Virginia Beach (VA); À distance; USD 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision plans

Paid Time Off

401k with Employer Match

Parental & Family Caregiver Leave

Education assistance / Student loan

Résumé du poste

Sentara Health is seeking a full-time remote Customer Service Representative. The role serves members or patients by addressing inquiries about eligibility, benefits, billing, and scheduling.

On-site travel may be required if connectivity issues occur, with standard hours 8:00 AM–4:30 PM. Qualifications include a high school diploma and 2+ years in customer service, plus data entry and scheduling experience.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.

Responsabilités

• Handle incoming calls to resolve issues related to member eligibility, plan prescription benefits, and claim payments.
• Update billing information and establish payment plans.
• Resolve payment inquiries and assist with patient scheduling.

Connaissances

Customer service

Call center experience

Data entry

Scheduling

Phone support

Formation

High school diploma or equivalent

Description du poste

Sentara Health is seeking a full-time remote Customer Service Representative. The role serves members or patients by addressing inquiries about eligibility, benefits, billing, and scheduling.

On-site travel may be required if connectivity issues occur, with standard hours 8:00 AM–4:30 PM. Qualifications include a high school diploma and 2+ years in customer service, plus data entry and scheduling experience.