Remote Health Care Customer Service Specialist

State Collection Service, Inc.; Maryland; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

401K with employer match

HSA/FSA

Job summary

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to handle inbound and outbound calls in a high-tech setting, resolving questions about insurance, financial assistance, and payments.

Veterans and Military Spouses encouraged to apply. The role requires 1+ years in a call center or customer service environment with public contact, plus familiarity with medical terminology and healthcare processes.

Qualifications

• 1+ years in a Call Center or Customer Service role with public contact.
• Knowledge of medical terminology, patient billing and healthcare insurance preferred.
• Flexible scheduling includes evenings and Saturdays.
• Bilingual candidates may provide additional support for bilingual calls.

Responsibilities

• Make and answer calls in the name of the client to resolve billing and payment issues.
• Respond to information requests from patients in a professional, thorough manner.
• Follow client-specific protocols and policies.

Skills

Call center experience

Medical terminology

Customer service

Bilingual (optional)

Job description

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to handle inbound and outbound calls in a high-tech setting, resolving questions about insurance, financial assistance, and payments.

Veterans and Military Spouses encouraged to apply. The role requires 1+ years in a call center or customer service environment with public contact, plus familiarity with medical terminology and healthcare processes.