Remote Health Care Customer Service Specialist

State Collection Service, Inc.; Idaho; Remoto; USD 22.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental, Vision, Life Insurance

401K with employer match

Paid time off

7 holidays

Wellness programs

Equipment provided

Descrizione del lavoro

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to handle inbound and outbound calls about insurance, payments, and billing in a fast-paced, team environment.

Cameras are required during shifts and remote workers must be based in the United States, including ID in the allowed states list. Bilingual candidates are encouraged to apply; hourly wages start at $16 for non-bilingual and $18 for bilingual remote employees, with opportunities to earn

Competenze

• 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organization skills. The ability to work on multiple tasks simultaneously
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Ability to work successfully and cooperatively within a team-based environment
• Bilingual candidates will provide additional support for bilingual calls

Mansioni

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client enquiries as needed
• Enters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Conoscenze

Customer service

Call center

Medical terminology

Billing knowledge

Multitasking

Scheduling flexibility

Bilingual

Descrizione del lavoro

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to handle inbound and outbound calls about insurance, payments, and billing in a fast-paced, team environment.

Cameras are required during shifts and remote workers must be based in the United States, including ID in the allowed states list. Bilingual candidates are encouraged to apply; hourly wages start at $16 for non-bilingual and $18 for bilingual remote employees, with opportunities to earn