Remote TX Bilingual Customer Care Specialist

Maximus, Inc.; Houston (TX); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Training program

Tuition reimbursement

401(k)

Health insurance

Job summary

Maximus is hiring a Bilingual Customer Service Specialist to support the Health Texas project from Houston, TX. The role involves handling calls, IVR, and web inquiries, with paid training and a $1/hour increase after completion. Positions offer hybrid and fully remote options; residency in Texas and within 70 miles of Houston are preferred.

Day 1 onsite training is required. The team emphasizes wellness programs, PTO, retirement plans, and comprehensive insurance coverage as part of its

Qualifications

• Bilingual in English and Spanish required.
• Strong communication and data entry skills.
• Ability to handle 100+ calls daily and work under pressure.

Responsibilities

• Answer inquiries via phone, IVR, and web chat.
• Provide accurate information about programs and services.
• Document interactions and transactions in systems.
• Escalate complex issues to appropriate teams.
• Assist with translation/interpretation for non-English customers.

Skills

Bilingual English-Spanish

Education

High school diploma or GED

Job description

Maximus is hiring a Bilingual Customer Service Specialist to support the Health Texas project from Houston, TX. The role involves handling calls, IVR, and web inquiries, with paid training and a $1/hour increase after completion. Positions offer hybrid and fully remote options; residency in Texas and within 70 miles of Houston are preferred.

Day 1 onsite training is required. The team emphasizes wellness programs, PTO, retirement plans, and comprehensive insurance coverage as part of its