Remote Head of Agency Delivery & Operations

Agency Collective; Los Angeles (CA); Remoto; USD 140.000 - 170.000; Tempo pieno

Descrizione del lavoro

Agency Collective is seeking a senior operator to orchestrate across sales, client success, paid media and creative, ensuring smooth handoffs and scalable delivery. You will spot capacity issues, protect scope, raise delivery standards and turn recurring issues into repeatable processes.

This role requires hands-on leadership, the ability to connect multiple teams in a distributed US-based environment, and a track record of improving margins and delivery quality in a busy service business.

Competenze

• Senior agency delivery or operations experience across multiple clients and specialist teams.
• Evidence of improving margins, turnaround or delivery quality through operating changes.
• Strong fluency in agency scope, utilization, contribution margin and recurring-service economics.

Mansioni

• The sales-to-onboarding-to-launch workflow, documented owners, readiness checks and handoffs.
• Capacity planning and workload visibility across buyers, creative and client success.
• Delivery QA, scope control, issue ownership and escalation routines.
• Weekly operational reporting covering launch readiness, blocked work, timeliness, rework and cost to serve.
• Repeatable playbooks and measurable adoption, including automation requirements passed to the systems director.
• Hiring and vendor-capacity recommendations supported by utilization and delivery economics.
• Build a clear decision log and exception process so urgent work does not silently change scope or standards.
• Develop operational leaders and train the team to use the process, then inspect whether it improves the work.

Descrizione del lavoro

Agency Collective is seeking a senior operator to orchestrate across sales, client success, paid media and creative, ensuring smooth handoffs and scalable delivery. You will spot capacity issues, protect scope, raise delivery standards and turn recurring issues into repeatable processes.

This role requires hands-on leadership, the ability to connect multiple teams in a distributed US-based environment, and a track record of improving margins and delivery quality in a busy service business.