Remote Agency Operations Manager - Contractor

CrucialPoint; United States; Remote; USD 25,000 - 32,000; Full time

Job summary

CrucialPoint and its sister agency Symby are seeking a remote, contractor Operations Lead to roll out and run processes across both brands. You will translate defined processes into working systems, own the weekly delivery rhythm, and keep teams on schedule.

This role requires 4+ years in operations or delivery at a marketing or digital agency, solid knowledge of marketing workflows, hands-on experience with ClickUp or Asana, and fluent English. Mountain Time availability is expected.

Qualifications

• 4+ years running operations, project management, or delivery at a marketing or digital agency.
• Broad marketing knowledge; you understand the work well enough to know when it’s off track.
• Strong hands-on experience with ClickUp, Asana, or similar.
• Detail-oriented and driven; nothing falls through the cracks.
• Fluent written and spoken English.
• Available during US Mountain Time business hours.

Responsibilities

• Turn defined processes into working systems: ClickUp structure, templates, checklists, SOPs, cadences.
• Run the weekly delivery rhythm: what’s due, who owns it, what’s slipping, what’s blocked.
• Keep the team on process and on schedule.
• Track capacity across the team so we know who has room before we commit to new work.
• Own onboarding for new clients and new team members so it’s consistent every time.
• Flag early when something isn’t working, with a proposed fix.

Skills

Operations management

Project management

Delivery

ClickUp

Asana

English fluency

Tools

ClickUp

Asana

Job description

CrucialPoint and its sister agency Symby are seeking a remote, contractor Operations Lead to roll out and run processes across both brands. You will translate defined processes into working systems, own the weekly delivery rhythm, and keep teams on schedule.

This role requires 4+ years in operations or delivery at a marketing or digital agency, solid knowledge of marketing workflows, hands-on experience with ClickUp or Asana, and fluent English. Mountain Time availability is expected.