Scaling Operations & Client Experience Lead (Remote)

Advanced Agent Marketing; Scottsdale, Northern (AZ, KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote work

Performance bonuses

Job summary

Advanced Agent Marketing seeks a Head of Operations and Client Experience to own the operational engine, overseeing fulfillment, client experience, and systems while partnering with leadership to scale efficiently.

This high-ownership role requires 5+ years of operations leadership, experience in high-growth companies, and a proven ability to build scalable processes, manage remote teams, and drive performance bonuses.

Qualifications

• 5+ years of operations leadership experience.
• Experience in a high-growth company ($5M–$20M+).
• Strong systems-thinking mindset for scalable processes.
• Proven ability to manage people, projects, and priorities.

Responsibilities

• Own the operational engine of the business.
• Oversee fulfillment and customer support.
• Enhance client experience and revenue protection.
• Build scalable systems and processes.
• Lead remote teams and cross-functional initiatives.

Skills

Operations leadership

Systems thinking

People management

Project management

Conflict resolution

CRM experience

Automation platforms

Remote teams

Tools

PM tools

Job description

Advanced Agent Marketing seeks a Head of Operations and Client Experience to own the operational engine, overseeing fulfillment, client experience, and systems while partnering with leadership to scale efficiently.

This high-ownership role requires 5+ years of operations leadership, experience in high-growth companies, and a proven ability to build scalable processes, manage remote teams, and drive performance bonuses.